Frequently asked questions

It's most convenient to book an appointment online using the „Book an appointment” button. You can also call the reception or come in person.

A referral is not required for private visits.

Use the link in the SMS with the confirmation of the visit or call the reception at least 24 hours before the visit.

Information about parking in the area of Ogrodowa Street can be found in the Contact section.

Arrive 10–15 minutes early. Reception will create your patient record, and you can calmly fill in a short questionnaire and consents.

An ID document, a list of the medicines you take, test results and records from previous treatment. For a child's visit – the health record book.

Yes. A companion can be present during the visit if you agree.

You'll find reception and specialist opening hours in the page footer and on the doctors' profiles. The online booking calendar shows available dates.

Yes. The entrance is step-free, there is a lift in the building and the toilet is adapted for wheelchair users. If you need help at the entrance, let reception know.

Cash, debit card, BLIK, bank transfer and PayU installments.

Yes. We'll issue an invoice to a private individual or a company on request at reception or – when buying online – after you tick this option in the order and enter your tax ID (NIP).

Yes. Buy a consultation or package in the shop, and reception will call you to set a convenient date.

Cancel it at least 24 hours in advance – we'll reschedule or refund you using the same payment method.

Most medical services are VAT-exempt. Some services (e.g. certificates for non-medical purposes) may be taxed – you'll find this information in the price list.

The voucher is valid for 12 months from the date of purchase. You'll find the expiry date on the PDF voucher and on the “Check voucher” page.

Yes. The remaining amount stays on the code – you can use it at your next visit or online purchase, until the expiry date.

Enter the code on the “Check voucher” page (link in the footer). You'll see the balance or service and the expiry date.

A value voucher is a set amount to spend on any services. A service voucher covers a specific visit (e.g. a dermatology consultation) – the recipient has nothing extra to pay.

Log in to your shop account (the “Vouchers” tab) and download the PDF again, or call reception – we'll resend it to the e-mail address from the order.

Yes. We have a pediatrician and specialists who consult children and adolescents.

A patient under 18 comes with a parent or legal guardian. Another adult (e.g. grandparents) can come with the parent's written authorisation.

Yes, there is a changing table and a quiet feeding corner in the waiting room.

Tell your child calmly what will happen. Bring a favourite toy, and give young children water – drinking makes the blood draw easier. Our nurses are experienced with the youngest patients.

Submit a request at reception or by e-mail. We'll prepare the copy without undue delay. The first copy is free; further copies are charged in line with the Patient Rights Act.

Only people you authorise. You can submit an authorisation at reception or in your Internet Patient Account and revoke it at any time.

As a rule, 20 years from the last entry, in line with the Patient Rights Act. Some documents (e.g. X-rays) – for a shorter time.

You'll receive the code by SMS or e-mail, and you can also see the documents in your Internet Patient Account (pacjent.gov.pl).